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Please customers until it destroy your operations ?

EPISODE #37 : Thursday videos

Please customers until it destroy your staff.. and your operations ?

When your staff experience customer harassment, the right question is not whether or not you need training. The right question is how are you supporting your staff -and your operations- BEYOND training ?

While officials and experts are collaborating to develop guidelines on this growing concern, @sandrine and I are discussing 3 key strategies companies shall consider when dealing with Kasu harassment :

  1. raise awareness on cultural barriers

  2. prioritize collective practice for behavioral change

  3. engage in a long-term learning approach where staff can regularly check-in to avoid disengagement and mental health issues/costs.

Customer is God …and so is your staff !

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