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    operationalagility

    the cost of silence's subordinates Korean air
    Articles

    The boss is always right… except when he’s wrong !

    ← Blog The boss is always right… except when he’s wrong In higher power cultures subordinates are less likely to question their superiors. 🌏✈️ In 2010, Korean Air made a bold move by mandating English as the official language for all cockpit and cabin communications. One of the key reasons Read more…

    By Marie-Solange, 4 months25 January 2025 ago
    customer harassment operational agility
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    Please customers until it destroy your operations ?

    ← Blog Please customers until it destroy your operations ? EPISODE #37 : Thursday videos Please customers until it destroy your staff.. and your operations ? When your staff experience customer harassment, the right question is not whether or not you need training. The right question is how are you Read more…

    By Marie-Solange, 4 months4 January 2025 ago
    NEMAWASHI CONSENSUS BUILDING STRATEGY
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    You think Nemawashi exists only in Japan ? Think again !

    ← Blog You think Nemawashi exists only in Japan ? Think again Do you think that consensus building is just a Japanese thing? Where Western bosses decide everything or argue a lot in meetings ? (read a Linkedin article written by a Japanese consultant). Let’s look at it in a Read more…

    By Sandrine, 5 months21 December 2024 ago
    Our Videos

    EP #39 : What happens when the husband follows his wife ?

    ← Blog Despite the vital role of a supportive partner in expatriation, gender stereotypes persist EPISODE #39 : Thursday videos Relocation to Japan : When the husband follows his wife Are you a trailing spouse ? The Spouse that is drag around like a wheeled suitcase ? 👿☠ 💀 😤 Read more…

    By Marie-Solange, 12 months16 May 2024 ago
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