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The boss is always right... except when he's wrong

In higher power cultures subordinates are less likely to question their superiors.

🌏✈️ In 2010, Korean Air made a bold move by mandating English as the official language for all cockpit and cabin communications. One of the key reasons behind this adoption was to address the issue of miscommunication, which had been identified as a contributing factor in some past incidents involving Korean Air flights, including a deadly crash in 1997. The captain made the decision to land despite the junior officer’s disagreements.

Is a good leader one who knows the answers, or one who can listen to outside point of view and make informed decisions ?

For international businesses operating in Japan, where cultural nuances and language intricacies abound, transparent communication is crucial for enhanced collaboration, alignment and productivity.

We support Japan-based international companies develop agility in a changing world. Do you want to retain your staff while mitigating potential risks ? Contact us